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TUT Fitness Group Limited (the Company) offers a 1-year warranty on all TUT Fitness products (the Product) against material defects in material and workmanship only. If the Product is found to be defective, the Company, at its option, will repair or replace the defective Product for the original purchaser at no charge. Original proof of purchase is required. This warranty does not cover Product abuse, alterations, disassembly, modifications, improper use, unauthorized repair of or any usage of the Product that is inconsistent with the Company’s original intended use outlined in our Instruction Manual and Operations Guide found at: Furthermore, the warranty does not cover the use of any parts or accessories other than those from TUT Fitness Group Limited. The Company reserves the right to inspect any and all items under the above criteria returned from defective claims prior to fulfilling customer claims.



What does this limited warranty cover?

The Company warrants to the holder of a valid proof of purchase (Consumer or you) that the Product and all accessories provided in the sales package (Product) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used worldwide.

What will the Company do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, an authorized service representative from the Company will repair or replace at the Company’s option, without charge, a Materially Defective Product. To repair the Product, the company may use new or refurbished replacement parts. If the Company chooses to replace the Product, it may replace it with a new or refurbished Product of the same or similar design and will retain defective parts, modules, or equipment. Repair or replacement of the Product, at the Company’s option, is your exclusive remedy. The Company will return the repaired or replacement Product to you in working condition.You should expect the repair or replacement to take approximately 21 days.

How long is the limited warranty period?

The limited warranty period for the TUT products extends for ONE (1) YEAR from the date of purchase. If the Company repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original One-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, misuse and/or unreasonable use, normal wear and tear, or failure to properly maintain the product or unauthorized repairs or any modifications thereof. 

inundation, (water) or other liquid intrusion.

2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the Company.

3. Product to the extent that the problem experienced is caused by the conditions at your location where you installed the product.

4. Product to the extent that the problem is caused by use with non-TUT Accessories.

5. Product whose warranty/quality stickers, product lot number or electronic serial numbers have been removed, altered or rendered illegible.

How do you get warranty service?

To obtain warranty service in the USA and Canada, please call 1 (800) 674-5641.

Worldwide please email us at


Before calling for service, please review the user’s manual - a check of the Product’s installation guide and features may save you a service call as provided by applicable law, you assume the risk of loss or damage during transit and transportation and you are responsible for delivery or handling charges incurred in the transport of the defective Product(s) to the service location. The Company will return repaired or replaced Product under this limited warranty. Transportation for the repaired or replacement Product, delivery or handling charges are prepaid by the Company. The Company assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the Company will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

1. Return at your own cost, the entire original package and contents including the Product to the Company's service location (which will be provided to you via email) along with a description of the malfunction or difficulty; and

2. Include a product lot number

3. Provide your name, complete and correct email address, complete shipping address and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and the Company. It supersedes all other written or oral communications related to this Product. The Company provides no other warranties for this Product. The warranty exclusively describes all of the Company’s responsibilities regarding the Product. There are no other express warranties.

No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

In no event shall the Company be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product.

Under no circumstances shall TUT Fitness Group Ltd. or its affiliates, directors, officers, employees, consultants and agents, be held responsible for any damages suffered, including but not limited to incidental or consequential damages, medical expenses, temporary or permanent injuries suffered as a result of the use of the product, if said use did not conform to the below-described safety standards and/or if said damages were due to the negligence of the user and/or the result of any repair, adjustments or modifications to the product(s) that were not authorized, in writing, by TUT. 

User assumes the risk of injury and all liability resulting from the use of the TUT Products.

1. Consult your physician or medical doctor before using this or any type of exercise program or fitness regimen.

2. Wear appropriate fitness/workout clothing suitable for this type of exercise program when using the TUT Products.

3. DO NOT use on or near a wet or slippery surface. Be sure of your footing before you begin exercising. Make sure that you have sufficient room, free of encumbrances, in order to perform all physical maneuvers required for proper use of the product(s).

By buying, using, providing, or allowing the use of the TUT products, you understand and agree that, fitness, weight training, and demonstration are high risk activities and, to the extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE PARTICIPATING IN SUCH ACTIVITIES WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT of TUT including but not limited to equipment malfunction from whatever cause, or any other fault of TUT. Additionally, you agree to indemnify, defend and hold TUT harmless from any third party claims arising from such High Risk Activities or any other TUT products.

The foregoing warranty and disclaimer is exclusive and in lieu of all other warranties of quality, whether written, oral or implied (including any warranty of merchantability or fitness for the purpose).

This Warranty shall be subject to, governed by, and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, and the parties hereby irrevocably and unconditionally attorn to the jurisdiction of the Courts of British Columbia.

Keep out of reach of children under the age of 12.